Thank you for shopping with Noel Pittman Design. Our shop policies are outlined below, if you have a question or concern separate from the information below please email us at email@example.com.
Returns for unused items in new condition will be accepted within 30 days of purchase. International orders, fine art, vintage and custom pieces are considered final sale and ineligible for return. All custom, made to order items or those shipped directly from vendors, suppliers or workrooms are also ineligible for return, cancellation or exchange.
We reserve the right to reject a return if we believe the item has been used. If you would like to return your piece, please email us at firstname.lastname@example.org for assistance.
A return mailing label will be automatically generated. The cost of the shipping label and return will be deducted from your return total. If you would like to exchange your order, please email us at email@example.com for assistance.
All antique and vintage items are sold in “as is” condition. Please review product details, description and images carefully prior to purchase. Our items are often one-of-a-kind, their variations and age make them unique. Please email us at firstname.lastname@example.org if you have questions regarding specific products.
All pieces are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect pieces upon receipt. Any damages or defects must be documented and sent to Noel@NoelPittman.com within 48 hours of receipt. If a defect is discovered and delivery is refused, images of the package(s) must be provided, along with signed shipment paperwork, to email@example.com within 24 hours.
Please note, pre-order lead times are subject to change. Our team will provide notifications on impacted items as soon as we receive them.
SHIPPING - NON- FURNITURE ITEMS
We offer flat rate ground domestic shipping for all non- furniture items. For ground shipments, please allow 3 - 7 days for arrival. If you would like expedited shipping, please email us at firstname.lastname@example.org and we will work with you to meet your delivery deadline.
For Dallas based customers within the zip codes listed below, we offer same day delivery Monday - Friday for $15. Orders must be placed by 2pm to qualify for same day delivery - please see section below with more details regarding same day delivery. You will receive an email confirmation containing your order number, selected shipping method, order details and shipping address within 24 hours of placing an order. Kindly confirm the delivery address is correct in the email, we are unable to reroute goods once they have been shipped.
Please note, orders typically take 2 business days to be processed and shipped. As we are a small company, orders may take up to 4 business days to be processed during especially busy times and holidays. You will receive an email notifying you when your order has shipped that will include tracking information.
You can check the status of your order via the confirmation email you received. Click the ‘Order Status’ button to see whether your order is processing, has shipped or has been delivered.
SHIPPING - FURNITURE
After a furniture order is placed online, we will contact you with a quote to ship your items. In stock furniture pieces typically arrive within 1 - 2 weeks of purchase. We also offer free local pick up in Dallas between the hours of 10:30 am - 5pm Monday - Friday.
Noel Pittman Design provides delivery of merchandise through a number of different third-party delivery services. Noel Pittman is only a facilitator between the customer purchasing the merchandise and the delivery service being used, is not an agent for either and has no liability with respect to the delivery service.
However, in the event an item arrives damaged or incorrect, we will coordinate a replacement, credit or refund based on circumstances.
SHIPPING - OUTSIDE THE CONTINENTAL U.S.
For shoppers outside the Continental United States, please contact us with an order inquiry and your delivery address. We will work with you to fulfill your order.
Furniture orders will be delivered via a third party or delivery service provider. For this reason, we are not able to guarantee specific delivery dates. For in stock items, transit typically takes 1-2 weeks. This time frame includes hub transfers, sorting, and inspections. Please refer to the estimated shipping time frame noted on the product page for each piece.
Once ready to be delivered, a local delivery agent will reach out to you directly to schedule a time to deliver your piece(s) of furniture. Please note: an oversized/fragile item fee covers the cost of delivering the oversized piece and does not include placement inside the home or package material removal. If you would like to have the piece(s) placed in your home and packaging materials removed, please let us know so we may facilitate white glove delivery service.
We ask that you take the time to review your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please email us at email@example.com.
SAME DAY DELIVERY & PICK UP
We are pleased to offer same day delivery within Dallas, Texas for orders placed before 2:00 pm CST Monday through Friday. Same day delivery excludes furniture. If same day delivery is not possible, we will contact you to arrange an alternate delivery or shipping method. The delivery method cannot be changed after an order is placed. Please email firstname.lastname@example.org with any questions.
If preferred, you may select free, in-store pickup during checkout and collect your order at our shop location. We ask that you please give us a call prior to pick-up so that we may have your order ready.
Damages to the merchandise while in transit, or defects in manufacturing are rare but do occur. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. In instances where a piece is one-of-a-kind, we will work with you for a suitable alternative or offer a refund.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team at email@example.com within 48 hours of receipt.
TO THE TRADE
As we are a small company new to commerce, we are not able to offer trade discounts at this time. Please email us at firstname.lastname@example.org if you have questions regarding an item.
APPROVAL PROCESS (MEMOS)
We offer approvals on most items for up to 48 hours for Interior Designers with a valid Texas resale number. We do not loan or rent items for photoshoots. We do not allow pieces to be taken out on approval over weekends. We reserve the right to decline approvals on fragile items.
All memos require a credit card on file and all items must be returned in original condition. The credit card provided at time of approval will be charged for any items kept after 48 hours. If paying by check, payment must be received within 24 hours, otherwise the credit card on file will be charged.
Approval clients must make necessary arrangements for packing/unpacking, transportation, and repackaging. We will assist in these arrangements upon request; however, all delivery, packing, unpacking, assembly and installation fees are to be paid by the approval client. Furniture must be picked up by professional movers. We will not release any goods without proper protection. Any upholstered items returned soiled must be cleaned at borrower’s expense. All loose parts, including screws or other hardware, must be returned.
Any damage incurred during the approval period will result in the purchase of that item via the credit card retained at time of item pick-up. We reserve the right to decline having any item repaired. Your acceptance of items for approval constitutes your agreement to these terms.